Pullman Phuket Panwa Beach Resort - Luxury hotel - SUSTAINABLE MICE POLICY

Pullman Phuket Panwa Beach Resort

(1) IMPORTANCE

Pullman Phuket Panwa Beach Resort recognizes that Meetings, Incentives, Conferences and Events (MICE) can create environmental, economic and social impacts through the use of energy, water, food, materials, transportation, procurement and other resources.

The hotel is therefore committed to integrating sustainability principles into the planning and delivery of MICE activities while maintaining guest comfort, service quality and operational efficiency.

The hotel’s Sustainable MICE approach is based on three key dimensions:

1.1 Environmental Sustainability

The hotel aims to minimize the environmental footprint of meetings and events through responsible use of natural resources, reduction of waste and unnecessary consumption, efficient use of energy and water, responsible procurement, and promotion of lower-impact alternatives wherever practical.

1.2 Economic Sustainability

The hotel recognizes that responsible resource management contributes to operational efficiency and long-term business value. Sustainable MICE practices should support efficient use of resources, reduce unnecessary expenditure and wastage, encourage responsible purchasing, and enhance the hotel’s ability to provide competitive and responsible meeting and event services.

1.3 Social Sustainability

The hotel aims to create MICE experiences that promote awareness, participation and shared responsibility among guests, event organizers, suppliers, partners and Heartists. Sustainability practices should be implemented in a positive, inclusive and practical manner without compromising reasonable guest comfort, accessibility or service quality.

Through these three dimensions, Pullman Phuket Panwa Beach Resort aims to deliver MICE experiences that balance environmental responsibility, economic sustainability and positive social impact.

(2) OBJECTIVES

The objectives of this Sustainable MICE Policy are to:

2.1 Environmental Objectives

• Minimize environmental impacts associated with meetings and events.
• Promote efficient and responsible use of energy, water and other resources.
• Reduce waste and unnecessary consumption, while encouraging reuse, recycling and lower-impact alternatives.
• Support sustainable food, transportation, procurement and event practices.
• Contribute to the reduction of greenhouse gas emissions associated with hotel operations and events.

2.2 Economic Objectives

• Promote efficient use of resources and reduce avoidable operational costs.
• Reduce unnecessary purchasing, consumption and wastage.
• Encourage responsible and sustainable procurement.
• Support long-term operational efficiency, business resilience and competitive Sustainable MICE offerings.

2.3 Social Objectives

• Increase sustainability awareness among guests, delegates, organizers, suppliers and Heartists.
• Encourage participation in responsible meeting and event practices.
• Maintain service quality, guest comfort, accessibility and inclusiveness.
• Promote cooperation among stakeholders involved in MICE activities and encourage positive contributions to the local community and destination where appropriate.

(3) SUSTAINABLE MICE PRINCIPLES

3.1 Responsible Resource Use

Energy, water, materials and other resources should be used efficiently and according to actual operational requirements. Unnecessary consumption should be avoided wherever reasonably possible.

3.2 Waste Prevention and Circularity

The hotel will prioritize the prevention and reduction of waste before disposal. Reuse, recycling and responsible material choices should be incorporated into MICE activities whenever practical.

3.3 Sustainable Food and Beverage

Meeting and event food and beverage services should consider responsible consumption, resource efficiency, waste reduction and sustainable alternatives while maintaining appropriate quality and guest experience.

3.4 Responsible Procurement

Products and services used for meetings and events should, where practical, consider environmental and social impacts alongside quality, operational requirements and economic value. Responsible, reusable, recyclable or lower-impact alternatives should be preferred where suitable.

3.5 Sustainable Mobility

The hotel will encourage event organizers, delegates and partners to consider shared, efficient or lower-impact transportation options where practical and appropriate to the destination.

3.6 Responsible Event Materials and Communication

Digital, reusable and lower-impact alternatives should be prioritized over unnecessary disposable or printed materials wherever practical.

3.7 Stakeholder Engagement

Sustainability is a shared responsibility. The hotel will encourage guests, organizers, suppliers, partners and Heartists to participate in responsible MICE practices through appropriate communication, cooperation and awareness. Sustainability communication should encourage participation in a positive and respectful manner.

3.8 Guest Experience

Sustainability measures should be integrated into meeting and event activities in a manner that maintains reasonable guest comfort, accessibility, safety and service quality.

(4) IMPLEMENTATION AND RESPONSIBILITY

Implementation of Sustainable MICE is a shared responsibility across Pullman Phuket Panwa Beach Resort. All departments involved in the planning, sale, preparation, operation and support of meetings and events are expected to incorporate the principles of this Policy into their respective activities.

Department Heads are responsible for supporting alignment within their areas of responsibility. The Sustainability Department provides overall guidance and coordination as appropriate.

Detailed operational responsibilities, procedures and working instructions are governed by the hotel’s Green Meeting SOP and other relevant operating procedures.

(5) PERFORMANCE AND CONTINUAL IMPROVEMENT

The hotel will periodically review the sustainability performance of its MICE activities and identify opportunities for improvement. Sustainable MICE practices should evolve in response to operational experience, guest and client expectations, sustainability performance, applicable standards, available solutions and relevant environmental, social and economic considerations.

Specific monitoring methods, records, indicators and operational improvement actions shall be defined through relevant procedures and management systems.

(6) COMPLIANCE AND POLICY REVIEW

All relevant departments are expected to comply with this Policy and associated operating procedures. This Policy shall be reviewed periodically, or when significant changes occur in hotel operations, sustainability requirements, applicable standards, MICE services, or relevant legal and corporate requirements.

(7) POLICY STATEMENT

Pullman Phuket Panwa Beach Resort is committed to delivering MICE experiences that balance environmental responsibility through responsible resource use and reduction of environmental impacts; economic sustainability through efficient operations, responsible consumption and long-term value creation; and social sustainability through engagement, inclusiveness, awareness and positive stakeholder participation.

Sustainable MICE is considered a shared hotel commitment and shall be integrated into relevant planning, decision-making and operational practices. Detailed implementation requirements shall be established through the hotel’s Green Meeting SOP (LSOP-EO-005-2025) and other relevant procedures.